The Links replaced the city’s network of 9,000 to 13,000 payphones, under a contract that expired in October 2014. The LinkNYC kiosks were conceived following a series of competitions held by the City of New York to reimagine the public payphone system. Members of our team led the design efforts from the initial competition stage through multiple company acquisitions, ultimately building a multidisciplinary design department. This team worked across all user interfaces and services, including public-facing displays, tablets, mobile interfaces, support applications, field technician tools, and more.
